About
People, systems, service.
My work lives at the boundary: diagnose what is wrong, understand who is affected, explain the trade-offs, and help the system work better next time.
Apple Retail Spain · 2014—2024
I moved through Specialist, Technical Specialist, Genius and In-Store Experience Lead responsibilities. The common thread was not a job title; it was translating technical problems into useful next steps while keeping trust intact.
As an ISE Lead, I supported operations across two Madrid stores: opening and closing routines, cash handling, events, meetings, resources, maintenance coordination and support for teams when the situation did not fit a neat procedure.
Apple was a corporate environment with refined protocols. That experience is relevant to service, standards and execution; it is not a claim of startup or engineering experience.
AI and Full Stack
Since moving to Aberdeen, I have been retraining in Artificial Intelligence and Full Stack development. I am not presenting myself as a senior software engineer. My depth in backend, infrastructure and production systems is still developing.
I learn by building, documenting, testing, breaking things and trying again. The goal is useful capability, not the performance of certainty.